RougeBerries - The Passion of Red ★Instock Bags•Accessories•Apparels★ Since 2008: 12/27/09

- Established by a chronic shopaholic -

- since December 2008 -

Bonjour and Hola from RougeBerries !

Pronounced as "roozh-berries" (^^)v

Rouge means Red in French, and the passion for red overall built up the concept and layout of our store.

We're the ONE and ONLY authentic RougeBerries on the net (established since 2008) selling trendy instock bags and accessories. We're based in Brunei and is a registered seller under RougeBerries Co.

This is one virtual store created by a chronic shopaholic who holds the passion for vintage and the love for all pretty things in this world. As our most classic mission goes - bringing in the Japan trend affordable for all lovely ladies and charming men out there. RougeBerries strive for the vision to bring out the best customer service our customers will ever experienced.

As for the concept behind the whole web layout - Red is the passion; Vintage is the word, and the ultimate love for it. Inspired by the narcist's handy vain mirror, all thanks to the sudden boost of inspirations while starring into it in the middle of French class on one "very faithful day".

Last but not least, we hope everyone enjoy their shopping experiences with us. We have the fetish for absolute happy and satisfied customers.

RougeBerries is taking our business VERY seriously, please do drop us your precious thoughts and help us to improve from time to time. We welcome all feedbacks and comments with warm embrace.

Reach us easily by using the "contact us" form below :)

Or directly to : rougeberries@gmail.com

LINK US ON YOUR BLOG OR WEBSITE to ENTITLE A 5% OFF YOUR NEXT PURCHASE.

(Terms and condition applied, refer to FAQs or contact us for more information on this)

LINK US:

1. All items are listed in BND$ (Brunei Dollars)

2. All sales are final. Goods sold are neither returnable nor refundable or exchangeable.

3. All prices listed on our website are EXCLUDE of shipping charges (if postal service is preferred). Meet-up is preferable for all customers (normally in The Mall, Gadong). Customers from other district please contact us for more details :)

4. RougeBerries reserve all rights to cancel the orders of non-paying buyers. Non-paying buyers will be blacklisted from our store for any future purchases.

5. Orders will be taken under the "first come first serve basis".

6. Meet up is available for all customers (recommended), RougeBerries is located in BSB. B$1 meet-up fee will be charged. Time and location (normally in Mall,Gadong) will only be confirmed when both parties are happy with it.

For customers from other district and who choose to have their items shipped through post (buyer is responsible for all shipping charges), orders will be considered as CONFIRMED only when payment has been received and confirmed by us. Once the order has been confirmed, no cancellation of order is possible

7. Items will be shipped off only when we receive full and confirmed payment from buyers.

8. RougeBerries will not hold any responsibility or should be found liable for any delay, lost or damages of products which occur during shipping.

9. RougeBerries reserve all rights to amend and change any information in this website at any time. All information is subjected to change without prior notice.

10. By placing your order, you are bound with the agreement on agreeing with our Store Policy / Terms and Conditions.

ShortNote: To our beloved pretty ladies and charming men, please do read our FAQs and store policy before placing your order in order to minimize the sad risk of any misunderstanding.

GENERAL

1. Sorry but what do you mean by "Reserved / In-stock / Out of Stock / Restocking / Coming Soon" again?

RESERVE - With this, it means that the item is currenly being reserved. Item will only be reserved for the maximum of TWO (2) days once your order is confirmed by us.Buyer MUST confirm with us the preferred meet-up time and date within 2 days and item(s) MUST be collected within 5 days.The status will be updated to "SOLD" once meetup had been made. Item will be relisted if one fails to make the payment within the specified time frame or when no contact has been made with us for any delay of payments due to unforeseen circumstances (if any).

IN STOCK - Simple, it means that *rolldrum* "GRAB IT WHILE YOU CAN!" Item is still available. Hah!

OUT OF STOCK - Item no longer available, better luck next time. /boo

RESTOCKING - GOOD NEWS! We at times will only restock items which is high in demand.

COMING SOON - We are currently waiting for our stock to arrive from overseas.

2. Just wondering, how timely (updated) is the status of the item availability in your virtual shop?

We, RougeBerries-ians will try our best to provide our customers with the latest status update as frequent as possible. More than Twice daily! Please refer to our store policy as well, all of our items listed will be reserved on a "first come first serve" basis, if you like our items, please do fill out the order form as soon as you can :D Most of our items come only in one quantity (otherwise stated) in order to keep it unique for everyone.

3. Okay, this is one big question - how do i place the order?

Placing an order in RougeBerries is as easy as popping a peanut into your mouth. Kindly just fill in the required details on the right panel. Also, please do triple check and make sure all the information is correct before sending the form, merci.

4. How do i know if my order has been confirmed or accepted?

Please do be patience and wait for our confirmation email. Once your order has been confirmed by us, an email will be sent to the email-address (which you had entered along with the order form) within 24hours, so please double triple make sure your email-address is (100%) validly entered.If email has not been received from us within 24 hours, please contact us again ASAP.

5. Now, tell me what is your return-policy?

Items are of highest quality you can get at this price! Everything will be thoroughly well checked and we will make sure everything is in its perfect shape before packing the stuffs, hence, no returns will be accepted or exchangeable.

6. Are the pictures showing in your virtual shop apply to "What i see is what i get"?

(Pictures credit to the main bag distributor) Please do allow a slight variation in colour for items in real life as most monitor resolutions are different. Different computer monitors see it differently.Pictures with our Store Logo are live-shot on the real things taken by our Red sony compact camera :)

7. Do you give discounts?

We offer promotion with great discounts from time to time, please do subscribe to us to receive the finest update and also special promotion offers only for our precious subscribers!

8. Link us in your blogs/webpage and you will be entitled a 5% discount off your next purchase.

Buyers who link us must notify us after linking us in your blog/webpage, kindly provide us the link to your blog, we will review it and if we are happy with it we will drop you an email with the discount code which will entitles a 5% discount off your next purchase in RougeBerries.

Ps: to enjoy the discount, kindly key in the discount code along with the submission of the Order Form when placing the order.

PAYMENT

1. What are your payment methods?

Payment can be made upon collecting your item(s) during meetup.

SHIPPING

1. Do you do meet-up?

YES, ROUGBERRIES is now offering meet-up for all Brunei Muara district customers, for other districts, kindly contact us for more details about this. SAVE MORE FOR CHOOSING SELF-COLLECTION SERVICE

2. What is your shipping method?

All orders will be sent to the local post office for delivery through POS LAJU (otherwise known as the local Express Mail) right to your doorstep.

3. How much is the shipping cost and how long does it takes?

Standard shipping cost for items below 2KG will be fixed at B$3 within Brunei-Muara District and B$4 for the rest of the districts. Additional $1 will be added to every extra kilo. You can combine several items together and ship it under one order as long as everything stays below 2kg; its B$3/4. The more you buy, the more you save.

Allow us 2 business days to process your order. Delivery time is approximately 1-3 working days. Also note that we held no responsible for any delay, lost or damage of items once the items leave our hand.

4. How do i know if my items have been shipped out?

All customers will receive a shipping notification (email) from us once your items have been shipped off. So no worries – sit back and relax and sip a cup of tea!

RougeBerries: Monday-Saturday / Meetup normally on: Monday-Wednesday,Friday-Sunday.

PS: Any orders placed after 6PM will be processed in the next working day.

You can reach us easily by dropping us a message using the CONTACT US FORM or directly to:

rougeberries@gmail.com

Name :
Tel No :
Email :
Address (Only for By Post) :
DiscountCode:
Item Code:
Collection :	By Post Meet Up In BSB
Message :
	By submitting the OrderForm, buyer 100% agrees to all the Terms and Condition by RougeBerries

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